FAQ - Wrap it By Tina

In Person Courses

Do you hold one to one courses?

Yes we hold both one to one & group courses.

Where are the courses held?

Majority of the time they will be held in our studio in Borehamwood. From time to time we do have courses in venues across the country and offer mobile courses at your home too (courses outside the studio are currently postponed due to Covid-19)

How do I book a course that is not listed on the website?

Please contact us with your requirements using this contact form. Please note, unlisted courses are only secured with a 50% non refundable deposit, with the full payment expected within 24 hours prior to the course date.

How can I pay for a course that is not listed on the website?

We will email you an invoice with payment details. The invoice will outline headline details about the course following a discussion regarding your requirements.

Do you have other dates available for courses that are listed on the website?

Dates are released accordingly to availability. If a date you require is not listed, please contact us with your requirements using this contact form

Do we need to bring anything to a course?

Unless pre advised, all the material will be provided.

Do you offer workplace sessions?

Yes we do. Please contact us with your requirements using this contact form

 

Online Courses

Where can I find the online courses?

All our online courses are available on the Teachable platform

How long do I have to complete them?

They are available 24 hours a day, 7 days a week and with lifetime access. There are no deadline dates.

Do I have to pay to access the platform?


No, however you will have to enrol in the school using your email address. Any courses you have paid for will be stored here.

Do you sell the materials that are seen on the courses?


We do sell wrapping papers and tools however not all of the ones used in the tutorials will be available due to various reasons beyond our control.

 

Gift Wrapping Services

How do I book a gift wrapping service?


Please contact us with your requirements using this contact form. Upon receiving your enquiry, we will email you to verify the number of gifts that need wrapping and the date they required to be wrapped by. We will also email you a pricelist and if you wish to proceed, we can book a slot for the service.

Do I have to drop/collect the gifts to/from you?


You can if we are within a reasonable travelling distance to you. We do offer a pick up and collection service in local areas, please note that this service is chargeable.

Can I post gifts to you for forward delivery?


Yes you can post your gifts to us to be gift wrapped. These will then be carefully packaged and forwarded on to your recipient. Please note postage and packaging charges will be applied to the service.

What are the charges for this service?


Every job is tailored to your requirements and so a price list will be emailed to you once we know more about what you would like. Please contact us with your requirements using this contact form

Do you offer corporate gift wrapping services?


Yes we do. Please contact us with your requirements using this contact form

 

Personalised Chocolate Bouquets

How do I order a colour/chocolate combination that’s not on the website?


Please contact us with your requirements using this contact form

Do you have any other sizes available?


Yes, we have mini bouquets that start from £15. Please contact us with your requirements using this contact form

Do you deliver bouquets outside of the UK?


Bouquets are only delivered to mainland UK.

Why can’t I order Lindt bouquets for delivery on hot days?


Lindt melts very quickly and as a result we do not deliver them when the temperature is above 22˚C. They will only be available for collection.

How much notice do you need to make a bouquet?


All bouquets require a minimum of 3 working days notice. Orders placed on the weekend will be processed on Monday unless it’s a bank holiday, in which it will be processed on the Tuesday.

Can you do an urgent order?


Please contact us with your requirements using this contact form and we will endeavour to assist you to the best of our ability.

How is the bouquet personalised?


With a topper greeting of your choice. For orders above £60, we also include personalised ribbon.

How do I remove the chocolates from my bouquet?


For the Ferrero Rocher bouquets, you can peel the chocolate off the skewer. There is no need to pull the skewer out. For the Lindt bouquets, you can detach the tape from the skewer, again there is no need to pull the skewer our. For the chocolate bar bouquets, you may need to carefully remove the skewer. Peel back the flap on the back of the chocolate and you can detach the bar from the skewer.

Can I re use the bouquet?


After you have finished the chocolates, you can keep your Ferrero Rocher and Lindt bouquets as a decorative piece by covering the glue dots/skewers with an embellishment and spritzing it with you favourite scent.

Are they safe to gift to children?


They can be gifted to children however we recommend adult supervision due to the sharp skewers. No parts of the bouquet is deemed safe as a toy.

 

Personalised Hampers

How do I book a gift hamper service?


Please contact us with your requirements using this contact form. Upon receiving your enquiry, we will email you to verify the number of hampers that need arranging and the date they required to be wrapped by. We will also email you a pricelist and if you wish to proceed, we can book a slot for the service.

How much notice do you need to make a hamper?


All personalised hampers require a minimum of 5 working days notice. Orders placed on the weekend will be processed on Monday unless it’s a bank holiday, in which it will be processed on the Tuesday

Is the consultation fee included in the price of the hamper?


The £30 consultation fee will be charged upfront to discuss your requirements and the contents. Once that has been agreed, the fee will be included within the hamper service price.

I will provide all the contents, do I still need to pay a consultation fee?


No, in this case we will not charge a consultation fee.

What are the charges for this service?


Every job is tailored to your requirements and so a price list will be emailed to you once we know more about what you would like. Please contact us with your requirements using this contact form. Hamper arrangements start from £30. The price includes a standard basket with filling, the arrangement, packaging with cellophane and a handmade fabric bow. Additional bows and embellishments are charged separately.

Do you offer a discount if I provide the basket too?


In some cases we will offer a 10% discount, however we would need to establish that the contents will fit before agreeing to this.

Do I have to drop/collect the gifts to/from you?


You can if we are within a reasonable travelling distance to you. We do offer a pick up and collection service in local areas, please note that this service is chargeable.

Can I post the hamper contents to you for forward delivery?


Yes, you can post the hamper contents to us to be arranged into a hamper. These will then be carefully packaged and forwarded on to your recipient. Please note postage and packaging charges will be applied to the service.

 

Asian Wedding Trays/Chaabs

How do I book a tray arrangement service?


Please contact us with your requirements using this contact form. Upon receiving your enquiry, we will email you to verify the number of trays that need arranging and the date they required to be wrapped by. We will also email you a price list and if you wish to proceed, we can book a slot for the service.

How much notice do you need to arrange a tray?


All wedding trays require a minimum of 10 working days notice. Orders placed on the weekend will be processed on Monday unless it’s a bank holiday, in which it will be processed on the Tuesday.

Is there a consultation fee for this service?


No, we offer a free 15 minute consultation to discuss your requirements. Any additional time spent on researching or purchasing products for the arrangements will be charged at £30 per hour.

What are the charges for this service?


Every job is tailored to your requirements and so a price list will be emailed to you once we know more about what you would like. Please contact us with your requirements using this contact form. The price includes the arrangement service, packaging with cellophane and a handmade fabric bow. Additional embellishments are charged separately.

Do you provide the trays too?


We do not provide the trays for this service, from time to time we may have some on sale which you are welcome to purchase.

Do I have to drop/collect the gifts to/from you?


You can if we are within a reasonable travelling distance to you. We do offer a pick up and collection service in local areas, please note that this service is chargeable.

Can I post the tray and contents to you for forward delivery?


No, this service is only available on a collection/drop off service.

Do you use pins to keep clothing items in place?


No, our designs that are offered are not the kind that require piercing the items with any form of pins. From time to time we will use garment clips if required to keep an arrangement in place.

How do I pick an arrangment design?


This will be discussed in the consultation. Due to the number of varying factors involved with garments, from thickness, to fabric type to embroidery, we often find it isn’t a one size fits all type of format.

 

Baby Loss Awareness & Fundraising

Which charity do you donate to?


We raise funding for Tommy’s the baby charity.

How do you calculate how much is donated?


Funds are put aside from sales that qualify for donations and this is donated quarterly. Eligible items will have the donation amount highlighted in its description.

Do you offer advice on baby loss?


We are not qualified to advise on baby loss and would recommend you seek medical advice from a qualified professional. Tommy’s have support channels to help those who have been affected by loss.

How can I make a donation?


Thank you! You can do so via our Just Giving page

 

Postage & Packaging

What are your average delivery times?


3 to 4 working days. A tracking code will be emailed to you upon completion of your order.

Can I request an express delivery?


Yes, please contact us prior to placing your order and we can let you know the options available.

Why do the prices vary for delivery across the shop?


The products come in different sizes and weight and so the postage and packaging is calculated to reflect that.

 

Priority Club

Do I have to pay to be in the priority club?

There are no charges related to the Priority Club

Can I use my 10% discount on anything?

The code is only valid for fulled priced items. Sale items are not included in the offer

Can I opt in and opt out at anytime?

Yes you can

How do I get access to the benefits?

The offers and new releases will be emailed to you. Please ensure you mark our address as a safe sender to avoid the emails ending up in your junk mail.

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